Patient Information

What to Expect at a Veterinary Appointment

Understanding what to anticipate during your initial appointment will help make the experience more pleasant for both you and your animal companion.

Our Pet Care Philosophy

We take great pride in serving pet owners throughout Placentia and Orange County. We are committed to providing state-of-the-art veterinary care with compassion and care for you and your pet.

We are committed to preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care to Placentia pets.

Hospital FAQs

Read through our hospital FAQs to learn more about our office policies, payment options, and appointment scheduling.

• What types of payment options are available?

  Payment in full is expected at the time services are rendered or at the time your pet is discharged. We accept cash, check, Visa, MasterCard, Discover, and American Express as forms of payment.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  Before treating your pet, we will provide a reasonable estimate of the cost of our services. Unforeseen circumstances, however, may impact your final bill.

  Before any client leaves our facility, we will always discuss our written estimate with them and will require a deposit based on our estimate before any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to ensure we have space in our schedule to see your pet.

  If your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we may offer the time slot to another client.

• What types of animals do you treat?

  We care for cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment ordered for your pet. This is a one-time payment due at the time of service.

  A deposit is required upfront for additional hospitalization, diagnostics, or surgery, with the balance due upon your pet's discharge.

• What are the fees associated with an emergency visit?

  All emergency examinations require a deposit payment. After the staff and doctors examine your pet, you will be given an estimate for treatment to help you decide on a treatment plan.

  If your pet requires additional hospitalization, diagnostics, or surgery, a deposit is required up front, with the remaining balance due upon discharge.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

• Do you accept walk-ins?

  Yes, we do accept walk-ins. However, a slightly higher office exam fee may apply if you don’t have an appointment, and you may have to wait, so please call first if at all possible.

  Free Exam for Newly Rescued Pets

  At Yolinda Animal Hospital we offer free rescue exams for newly adopted pets. Call us within one month of adoption to schedule your appointment.*

  *To qualify you must book an appointment within the first month of adoption and provide proof of rescue

  Request Appointment

Pet Owner Resources

Here are some helpful links for your pet's health.